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The Microsoft files on Windows 11 are prompting for a Dropbox sign in every time I try to open them.
Hello,
I have the Dropbox desktop app installed and every time I open Excel or Word this Login screen appears asking to "Log in or sign up to Dropbox to link with Microsoft Office 365"
Is there a...
Hi all,
There's been some progress made on this issue. Here are some new troubleshooting steps while this is being looked into:
- The issue should be fixed for account holders who NEVER integrated their account with Microsoft Office 365 API app.
- If members are still seeing the popup it means that at some point they did login / integrate and then decided to remove “Dropbox For Teams” from MST Office.
- Members that did integrate at some point with the API app and later decided to remove integration, should go to https://www.dropbox.com/account/connected_apps and manually disconnect Microsoft Office 365 app. See attached screenshot.
- Member needs to wait 2 hours and restart a desktop app after disconnecting an app.
This is still being looked into but hopefully this should help some of you in the meantime.
I've flagged all of these cases internally to be looked into.
Neal
Community Manager
Community ManagerHi EvermoreUW,
Thanks for getting back to me.
I can confirm that Microsoft Office 365 has successfully been removed from your account but can you confirm that you restarted the Dropbox application? This is a necessary step to take.
I'd also recommend updating Dropbox to the latest Stable Build, I believe this should resolve the issue.
Let me know and we can investigate further.
Hi Neal,
Got it! No more popup, hooray!
I realized what I was doing wrong, but now don't know how to fix this other issue... I have a personal DropBox and a work DropBox. The work one was the one causing issues and connected to 365. However, when I click the links in these posts, or the email notifications I get, it opens up my personal DropBox site. So I kept disconnecting my personal Office connection, not the work one.
The problem I'm having is when I choose LogOut, then I choose LogIn, it doesn't offer me the chance to put in an email or choose a different account or anything. It just aut-assumes my personal account and logs me in. I've had to resort to opening this in an ingonito window to work. Even to reply to this message...
Any ideas how to REALLY logout and force me to login fresh with a new email and everything? Either that or add a way to switch accounts within the site easily. :)
Thanks again for the help.
I don't know if this will help or not, but I find that if I use the icon in the tray, and pop open the app window, its easy to switch back and forth between the two accounts. Have you tried that?
- Megan
Dropbox Community Moderator
Hey EvermoreUW!
Can you also try out these steps in order to resolve the issue? If it doesn't work, don't hesitate to let me know.
Thank you!
