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The Microsoft files on Windows 11 are prompting for a Dropbox sign in every time I try to open them.
Hello,
I have the Dropbox desktop app installed and every time I open Excel or Word this Login screen appears asking to "Log in or sign up to Dropbox to link with Microsoft Office 365"
Is there a way to disable this?
Microsoft 365
Device
PC
Operating System/Browser (if using the web)
Windows 11
Hi all,
There's been some progress made on this issue. Here are some new troubleshooting steps while this is being looked into:
- The issue should be fixed for account holders who NEVER integrated their account with Microsoft Office 365 API app.
- If members are still seeing the popup it means that at some point they did login / integrate and then decided to remove “Dropbox For Teams” from MST Office.
- Members that did integrate at some point with the API app and later decided to remove integration, should go to https://www.dropbox.com/account/connected_apps and manually disconnect Microsoft Office 365 app. See attached screenshot.
- Member needs to wait 2 hours and restart a desktop app after disconnecting an app.
This is still being looked into but hopefully this should help some of you in the meantime.
I've flagged all of these cases internally to be looked into.
93 Replies
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- Megan
Dropbox Community Moderator
Hey rmckinnon10!
Thanks for the heads up. Happy to see that your issue is now resolved!
Keep an eye out, and let us know if anything changes. 😇
I am happy to report that the login prompt is now gone. I have not heard back from all users but so far so good. Thanks Dropbox!
>If members are still seeing the popup it means that at some point they did login / integrate and then decided to remove “Dropbox For Teams” from MST Office.<
This describes me, I disconnected the app just about 2 hrs. ago, just restarted and sill have the popup. Will try again in another hr.
- Neal
Community Manager
Hi all,
There's been some progress made on this issue. Here are some new troubleshooting steps while this is being looked into:
- The issue should be fixed for account holders who NEVER integrated their account with Microsoft Office 365 API app.
- If members are still seeing the popup it means that at some point they did login / integrate and then decided to remove “Dropbox For Teams” from MST Office.
- Members that did integrate at some point with the API app and later decided to remove integration, should go to https://www.dropbox.com/account/connected_apps and manually disconnect Microsoft Office 365 app. See attached screenshot.
- Member needs to wait 2 hours and restart a desktop app after disconnecting an app.
This is still being looked into but hopefully this should help some of you in the meantime.
I've flagged all of these cases internally to be looked into.
Hi All,
I am having the same issues on my computer and it is now stopping me from completing my work because of this!!!!
It worked fine before the update. Why fix something that isn't broke ?!?!?!?!?!?!?!!!🤬
i did all this and still have the same issue.
Everytime i open word dropbox asking me to login.
Even if i have clicked the close button and a word doc is open and then i open another one it asks again to login to dropbox
What idiotic code are you guys pushing - all you have to do is nothing....... dropboix worked great 10 years ago how do you make it worse.............. FFSJust read through the whole thread because my team are having the same issues. Tried all the solutions nothing worked.
Correct, I am not logged in and I don't have the issue. Some of my users have the issue, others don't.
Taking advantage of the integration is not really an option for me. An Excel file has several cells linked to those of another Excel file. All the links changed and could not be updated, so the first file was no longer usable (even though both the files are in Dropbox).
And just to be clear, you did not login. If I login the popup will go away but logging in is not really a solution for us.
