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Forum Discussion
DAVEN L.
2 years agoHelpful | Level 7
Unable to attach files via Gmail using phone
Hi, how come all of a sudden I am unable to upload files via Gmail using my phone. In the past is a breeze to upload..
- Hi,
My issue has been solved. I done the uninstall and reinstall also no use. Anyway problem solved by a solution given by a member from another chat group
31 Replies
Replies have been turned off for this discussion
- Jay2 years ago
Dropbox Community Moderator
I had to remove all your images due to your email and phone number being visible.
It looks like the Dropbox interface isn't showing up, and instead the built in Samsung files page for Dropbox appears. I have the exact same phone, and don't get the same behavior.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the Dropbox app, rebooting the device, and re-installing it to see if this helps?
- DAVEN L.2 years agoHelpful | Level 7
Hi,
[Removed as per Community Guidelines]
- DAVEN L.2 years agoHelpful | Level 7Am using the lastest version OS of the android phone. Seriously I don understand this qns that u asked
- Megan2 years ago
Dropbox Community Moderator
When you say Android, can you clarify the exact version of your Android DAVEN L.?
Have you also tried the steps mentioned here?
Also, it would be of great help if you could attach some step-by-step screenshots of what you see on your end. If you have any issues attaching the screenshot, can you try sending it over using a computer, and not your mobile device?
- DAVEN L.2 years agoHelpful | Level 7Yes, steps are stil the same. ANDROID PHONE
- Jay2 years ago
Dropbox Community Moderator
Are you following the steps exactly in order to attach a file from Dropbox?
What device and OS are you using currently?
- DAVEN L.2 years agoHelpful | Level 7I tried using the hamburger menu is actually my usual way of attaching files using phone in the past, still can't
- DAVEN L.2 years agoHelpful | Level 7What does it mean by hamburger menu ?
- Jay2 years ago
Dropbox Community Moderator
Hi DAVEN L., could you try this method to attach the file into an email in the Gmail app?
- DAVEN L.2 years agoHelpful | Level 7No reply?
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