We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Unable to open Excel files on Android Dropbox mobile app - Office login loop
Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo laptop. For some reason the last few days, I am unable to open my dropbox excel spreadsheets on my phone. When I try to open the spreadsheet I get a log in page saying "Log in or sign up to Dropbox to link with Microsoft Office Integration". I log in using my dropbox user and pw and it just sends me to my onedrive. I have tried deleting the dropbox and 365 apps on my phone and re installing and logging in. I have tried to open the dropbox files by going into excel first and then trying to open the dropbox spreadsheet. Just always sends me to the log in page.
It all works fine on my laptop, and after saving, my dropbox android app shows the newly updated spreadsheet. Dont know what has happened. Please help.
75 Replies
Replies have been turned off for this discussion
No. I'm sent in a circular loop. I enter in my DB credentials, enter in MFA number, select personal account to link, then back to Excel with zero connection made.
- Nancy
Dropbox Community Moderator
Thank you for clarifying. What’s the Dropbox app version that your app’s running on both your devices?
Pixel 9 on latest. 404.2.2
No idea on pixel 6 because I got rid of it last week. It would have been the most up to date version for pixel 6 as of last week.
If I download it locally to my phone, yes.
- Jay
When you say if you download it to your phone, what do you mean by that?
Are you opening the file in the Dropbox mobile app, or do you have to mark it as available offline first to preview it?
I mean Dropbox isn't working with excel at all. I have to save the file to my device and not use Dropbox to access the file in excel.
- Megan
Hey Dbell654, do you currently use two Dropbox linked accounts?
If so, how many accounts have you connected to Excel? I'd just like to check if the issue remains present with just one Dropbox account connected.
You might want to try out these steps:
- Navigate to the Excel app
- Tap account icon in top left corner
- Tap 'Storage Accounts'
- Tap 'Edit' Solved. Moved my spreadsheets over to onedrive.
No.
