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Unable to open Excel files on Android Dropbox mobile app - Office login loop
Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo laptop. For some reason the last few days, I am unable to open my dropbox excel spreadsheets on my phone. When I try to open the spreadsheet I get a log in page saying "Log in or sign up to Dropbox to link with Microsoft Office Integration". I log in using my dropbox user and pw and it just sends me to my onedrive. I have tried deleting the dropbox and 365 apps on my phone and re installing and logging in. I have tried to open the dropbox files by going into excel first and then trying to open the dropbox spreadsheet. Just always sends me to the log in page.
It all works fine on my laptop, and after saving, my dropbox android app shows the newly updated spreadsheet. Dont know what has happened. Please help.
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Hi Folks, elsahhar666 (e666) had a point. It helped me figure out to solve this stupid problem also. Similar to e666 did, open excel app > "open" folder > Browse (Google Drive, Dropbox, etc.) > select Dropbox...., then go open your excel file...it'll open the darn excel file.
Only works if Dropbox is connected already. The problem we're all having is that DB is not connected.
Yes.
I just did...
I'd like to join in on trying to figure this out, can you contact me, as well? I have this problem: Excel only, Word and PPT work as expected.
- Nancy
Dropbox Community Moderator
Hey Trijntje D.! If you’ve tried any troubleshooting steps already, can you let me know what these are first? We’ll go from there.
hey, i have the same issue for the last few month on a galaxy s23 with both business and privet accounts. Never had this issue before, and no fixes worked so far.
