Need to see if your shared folder is taking up space on your dropbox šŸ‘Øā€šŸ’»? Find out how to check here.

Forum Discussion

rianna_j's avatar
rianna_j
New member | Level 2
6 years ago

The same thing is happening to me! I have Dropbox for Business with a full Office 365 licence. I can intermittently edit excel online but usually have to clear my cookies/cache when I get the blank screen. Clearning my cache/cookies isn't working for me anymore - can you help? 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi rianna_j; thanks for joining our Community!

 

I'm sorry to hear you're also having this issue and I'll be glad to help.

 

Can you let me know what device you're on and if the issue perists on other browsers or an incognito window (with no plugins or extentions running)?

 

Could you also check your account's 'Default apps' tab and let me know what you find there? 

 

Thanks! 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!