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MarcusC's avatar
MarcusC
Explorer | Level 3
6 years ago

Unable to open files with Office Online

When clicking e.g. "Open with Microsoft Online Excel" on a file from the Dropbox website, a loading page shows and then it just ends up becoming a blank page. It used to work, but it seems there's a ...
Error Messages
Third Party Integrations
Web
nzz8's avatar
nzz8
Explorer | Level 4
5 years ago
Hi all, I'm facing the same issues here. Did anyone manage to solve this? Clearing cache doesn't help in my case.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hi nzz8; thanks for joining our discussion here and welcome to our Community!

     

    I'm sorry to heat that clearing your browser's cache didn't improve matters for you. Could you try an incognito window or another browser and let me know the results? 

     

    If you still bump into an issue, please send me a screenshot so I can have a visual too. 

     

    Thanks a bunch!

    • nzz8's avatar
      nzz8
      Explorer | Level 4
      5 years ago

      Hi Walter ,

      After switching browser, it now works for me. But it's so frustrating not knowing what went wrong in chrome. So now I open mozilla everytime i want to do online editing - the fastest solution to my issue.

      • OBCS80's avatar
        OBCS80
        New member | Level 2
        5 years ago

        Same issue here, totally broken in Chrome 81.0.4044.138 on Win10. Works fine in Firefox. 

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