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Forum Discussion
User unable to access Dropbox files when using InDesign.
Question or Issue
We are experiencing a problem where a user is unable to access a Dropbox file through Adobe InDesign. The project folder contains two directories — one with the content files and another with the InCopy file. Dropbox shows that all data is fully synced.
However, when the user attempts to open the content folder file directly from Dropbox in Adobe InDesign, the image frame loads but the linked text content does not, and an error message appears
This issue does not occur when the files are downloaded locally. in that case, everything opens correctly. We have already verified that the files are synced and that the user has the necessary permissions.
Could you please confirm whether this is a Dropbox-related issue and advise on how to resolve it?
11 Replies
- Nancy
Dropbox Community Moderator
In this case, one option is to temporarily pause the syncing of the Dropbox app, make your edits, and then resume once you’re done updating your files.
Another workaround is to try “pattern-based ignoring (globbing)” instead, so that you can prevent specific types of files from being synced to your Dropbox app.
the file which dropbox wants to sync is a temporally file from indesign and the problem is not opening the file, the problem is saving the file which seems not possible because dropbox tries to snyc the file. when you open a .indd file indesign allways genrates a temp file with file extension .idlk
- Nancy
Thanks for the visual! So, it looks like you’re seeing this syncing icon.
Can you right-click on your file next and select the “make available offline" option, if you can see it? If you only see an option to “make it online-only” instead, please select that one and then follow the same steps to make the file available offline again.
Are you able to open it after that?
hello,
here some more screenshots- Nancy
Hi JoKa-23! Can you send me one more screenshot showing the syncing status/syncing icon next to the file in question? I’d like to double check whether it’s online-only, or available offline.
Other than that, I'd also like you to quit the Dropbox app and let me know if the issue persists then, as well.
hello,
i have similar issues. also windows 11
dropbox 240.4.8493
indesign 21.2indesign says the file is damaged.
openning the file outside of my dropbox everything works fine- Megan
Hey LampAppSupport!
Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.
- Megan
Hey LampAppSupport, thanks for the info!
Circling back to two important details here. Can you follow these steps and let me know where the Dropbox folder is located in the device for the user facing the problem?
Also, when you open the Dropbox folder and locate these InDesign files, what icons does the user see next to them, if any?
Lastly, if you quit the Dropbox desktop app, and try to open the project in InDesign while our app is closed, do you still notice the same behavior?
Hi Team,
Below are the information provided:
DropBox version - Dropbox 238.4.6075
OS version - Windows 11
Sync status - greenDropbox folder, it's just inside the Dropbox app that gets downloaded to the Desktop, it's next to the "This PC" section in my File Explorer.
Please find the attached Screenshot.
It has been mentioned that the user is facing this issue with inCopy after the OS updated in October.
Please investigate and help confirm if this is not an issue with DropBox application.
