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Forum Discussion

Ttbomk's avatar
Ttbomk
Helpful | Level 5
3 years ago
Solved

Why did Google block Dropbox?

Hey all! πŸ‘‹   Suddenly Google started blocking access for Dropbox When trying to download a file from a Google Drive account or create Google Docs documents, an error appears (screenshotsπŸ‘‡)! ...
Error Messages
Google
Third Party Integrations
  • Sam DBX's avatar
    Sam DBX
    3 years ago

    Hi all,

     

    The ability to import files directly from Google Drive is back and working as expected.

     

    Let us know if you still have issues.

     

    Thanks,
    Sam 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Freddydoo, have you you tried contacting Google support for more information on this matter?

Freddydoo's avatar
Freddydoo
Explorer | Level 4
3 years ago
No, I'll accept it
  • catdoc's avatar
    catdoc
    Explorer | Level 4
    3 years ago

    I have not contacted Google. Can you help me out: what part of Google is this attempting to access? I believe they have different support teams for different products. Google drive?

    This is a key creator of Dropbox for me. I need to be able to move large files from Google (mainly photos and video) quickly and easily. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey catdoc, did you try my suggestion of working through an incognito/private browsing window?

     

    If that doesn't help, I'd definitely suggest reaching out to Google for more info.

  • catdoc's avatar
    catdoc
    Explorer | Level 4
    3 years ago
    Yes, I did. And no luck. I find something on a Google forum with a similar issue: I also tried it in a device I on which I constantly use my Google account so that it is a trusted device. No luck
  • catdoc's avatar
    catdoc
    Explorer | Level 4
    3 years ago
    What aspect of Google is Dropbox contacting in this integration? (What website)
  • TheEditor76's avatar
    TheEditor76
    New member | Level 2
    3 years ago

    I'm having the same issue.

     

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Has anybody reached out to Google to ask why?

  • haryadoon's avatar
    haryadoon
    New member | Level 2
    3 years ago

    I have no problem logging in to Dropbox on a browser page.  This works fine, but I would like to take advantage of the desktop app for Windows 10.

     

    I have downloaded and installed the app.  When it runs, I am asked to "Continue to your browser to sign in".

    This opens a new tab in my browser, with the URL:

     

    The browser detects that this URL has a privacy error:

    Your connection is not private

    Attackers might be trying to steal your information from dropbox.com (for example, passwords, messages or credit cards). Learn more 

    NET::ERR_CERT_AUTHORITY_INVALID
     

     

    This is clearly a problem at Dropbox's end - the servers are using expired or otherwise invalid security certificates.

     

    How can we get Dropbox to acknowledge and fix this?

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi everyone,

     

    Sam from Community here πŸ‘‹πŸΎ

     

    Just a heads up that the option to import directly from Google Drive is currently not functioning.

     

    Our team is working on a fix, and you can check the status in here.

     

    We'll keep you updated. 

    Sam

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi all,

     

    The ability to import files directly from Google Drive is back and working as expected.

     

    Let us know if you still have issues.

     

    Thanks,
    Sam 

  • Ttbomk's avatar
    Ttbomk
    Helpful | Level 5
    3 years ago

    Hey Sam DBX 

     

    Problem solved!πŸ‘ Thanks a lot!

     

    Best regards,

    Andrey

     

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