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George C.34's avatar
George C.34
Explorer | Level 4
1 month ago

"Word is running into problems" error when trying to open Office files

Application Affected Word Excel etc Device ASUS VIVOBOOK Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) No app Question or Issue When I try  t...
desktop
Microsoft Office
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Thanks for letting us know about this, George C.34​.

Can you clarify if you're getting this error when opening Office files from your local storage (file explorer) through the Office apps or through the "Office for the web" integration on the Dropbox site?

You mentioned in the info you provided that you don't have the Dropbox desktop app installed, so if you're getting this error locally on your computer, then I'll need a clarification on that as well.

Also where are the files you're opening located?

Any additional info that you think will be helpful, is welcome.

Thanks!

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