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Forum Discussion

areiss954's avatar
areiss954
Explorer | Level 3
3 years ago

Your request contains errors and/or invalid data.

Trying to use a template to send a document out for signing, but it's giving me this error. How do I fix this random error?

"The following error was encountered: Your request contains errors and/or invalid data! Please try again." 

20 Replies

Replies have been turned off for this discussion
  • peterdepaulo's avatar
    peterdepaulo
    New member | Level 2
    3 years ago

    I am having the same issue now: 


    Your request contains errors and/or invalid data!

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey peterdepaulo! Are you seeing this error when going to your Signatures tab, and selecting a template, as well? 

     

    What if you try this via another browser instead?

  • Da6cents's avatar
    Da6cents
    New member | Level 2
    3 years ago

    I see that the staff has responded to this issue but they apparently moved the conversation to email. Why? Shouldn't we all be able to benefit from the solution?

     

    I'm not experiencing this issue and it doesn't make sense that 3 people have posted in this thread about the issue yet there is still no solution posted.

  • vairavan1981's avatar
    vairavan1981
    New member | Level 2
    3 years ago

    What was the resolution. I have the exact same issue ?

  • peterdepaulo's avatar
    peterdepaulo
    New member | Level 2
    3 years ago

    Problem:
    * I can't submit the actual document to sign because of this error. This happened on the signatures page.

    Resolution for me: 

    1. Save the document for signatures as a draft.

    2. Close everything

    3. Soft clear cache

    4. Open the draft and resubmit

     

    That worked, but this is still clearly a bug somewhere with state being carried over from a previous form. This is some hidden field getting validated incorrectly on a page that it shouldn't be. 

  • CJDS80's avatar
    CJDS80
    New member | Level 2
    2 years ago

    I have the same error, @megan, how do I fix this?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey CJDS80, welcome to our Community! 

     

    Do you receive this error when trying to send a signature, or at a different time? 

     

    If so, then have you tried refreshing the page and signing the document again?

     

    Another thing I'd try is to use a different web browser altogether. Often, glitches are browser-specific, so you may be hitting a problem in Internet Explorer that you wouldn't run into with Chrome, for instance.

     

    Let me know more, and we'll take it from there! 

  • ashantirae12's avatar
    ashantirae12
    Explorer | Level 3
    2 years ago

    Did anyone ever find the solution to this problem? I have a template created every time i try to send it for signature it gives me the same error.

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