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SLH-123's avatar
SLH-123
Explorer | Level 4
2 years ago

Accidentally upgraded an old account which I can’t access

Help!  I received a load of files via Dropbox yesterday and when I went to copy to my Dropbox it said I needed to upgrade which I did.  Problem is it automatically loaded to an old Dropbox account with an email I no longer have access to.  I can not upgrade my new Dropbox as it says I already have another upgraded account.  I can’t access my old account, (I do have the password and login) as I no longer have access to that email, and the verification code is being sent to that.  Any ideas?  

account access
Payments
Plans
upgrades

5 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey SLH-123, thanks for reaching out to the Dropbox Community.

     

    If you'd like to cancel the subscription you can't access, I would suggest reaching out to our support team directly.

     

    To do that, open a private browsing/incognito window on your browser and go to this page.

     

    In the "I want to look up information related to:" section, choose "other" and type in an email address you can access.

     

    Fill out the rest of the form and submit your request.

     

    Once you have your ticket number, please send it to us here as well.

     

    Thanks!

  • SLH-123's avatar
    SLH-123
    Explorer | Level 4
    2 years ago

    Thanks Hannah, this is the ticket number it generated #2364977

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey SLH-123, I think there's a digit missing from your ticket number.

     

    Can you check it again?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket number, SLH-123!

     

    I can see that you're already being assisted by a member of our team, so I also passed your comments along and raised the priority of your ticket.

     

    I hope this gets resolved for you the soonest possible.

     

    Have a great weekend!

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