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Account Erased after Upgrade
Hi all,
I have had a dropbox account for my business email for awhile now. I on August 6, 2024 I upgraded my account to the "Dropbox Plus" level, and was charged the $11.99 for the monthly sub...
AccountUpgrade123 wrote:
I reset the password, logged into the account and all of my files are gone, all of my shared folders are gone, and my account has been reset to "basic"...
You likely have more than one account and aren't logged in to the one that was upgraded. Use the credit card charge lookup tool to identify the account that you're paying for and verify it's the correct account.
Hi Rich, thank you for replying. I just searched my emails and do not see anything from Dropbox since 2021.
I did see from yesterday a notice from DropBox about a new sign-in to my account from a new web browser - that was the first notice from them, and happened immediately following my sign-in using the account email address.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey bufordr1, how did you upgrade that account? Was it directly through our website with your debit/credit card?
If so, I would suggest using our payment lookup tool, to find the email address associated with the paid subscription.
Hopefully, that will shed some light on the situation.
Dear Hannah,
Thank you very much! That did answer my question, with a conundrum. So the charge is for DropBox Essentials - $22.00/mo. But I apparently used a different email than the one used for my DropBox account - I don't know why unless perhaps the one I used was my primary correspondence email. But I don't have an account with that email address; there is no record in my password manager, and when I tried Forgot My Password I did not receive any reply from DropBox.
Should I DM you with further account details?
At this point, I know that my original Basic account was apparently deleted, and that I signed up for an Essentials account using a different email, but no account was created with that email.
Next steps?
Thank you,
Robert
- Megan
Hi Megan,
Thank you - that pointed me to find my actual account email. I was able to answer my questions and finish the maintenance work I needed to do on my account. Thank you very much!
