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Robert Hadfield's avatar
Robert Hadfield
Explorer | Level 3
3 years ago

Am I going to get charged for a plan after a trial?

10/9/23 - I received an email on 10/6/23 saying my free trial ends 10/14/23 and I will be billed for my Dropbox Plus subscription. When I clicked on the "manage your subscription" link in the email i...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Robert Hadfield - sorry to hear you're having issues with this.

 

Could you please clarify what your plan tab reports at the moment? Also, is the email address shown in your account's settings online identical with the one you received this email? 

 

Let me know what you find and we'll take it from there, Robert. 

 

Robert Hadfield's avatar
Robert Hadfield
Explorer | Level 3
3 years ago

Could you please clarify what your plan tab reports at the moment? -  This is what I am seeing -

 

 

Also, is the email address shown in your account's settings online identical with the one you received this email? - yes, it is the same.

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