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Robert Hadfield's avatar
Robert Hadfield
Explorer | Level 3
3 years ago

Am I going to get charged for a plan after a trial?

10/9/23 - I received an email on 10/6/23 saying my free trial ends 10/14/23 and I will be billed for my Dropbox Plus subscription. When I clicked on the "manage your subscription" link in the email i...
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lpocock's avatar
lpocock
New member | Level 2
3 years ago

yes you will

I just had my chat disconnected from McKayla who refunded me 19.99 for Octobers charge

She would not refund the September charge

I have never used dropbox

I have nothing in dropbox 

Im being told I signed on and signed up for dropbox

I have not

I asked for a human or a supervisor and was told she was as high up as I would get

if I have a problem I have to contact my bank now

I asked to see that invoice but never was shown it or where she saw it  and then she basically hung up on me

needless to say im now a dog with a bone

keep y'all updated

Robert Hadfield's avatar
Robert Hadfield
Explorer | Level 3
3 years ago

Thank you for your feedback and pls. keep me posted. I rec'd an email w/ a  "ticket number" in addition to Walter's reply, but no additional feedback from that email as of today.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Robert Hadfield , based on the screenshot you sent us, it looks like you're currently using our Basic, free plan.

     

    If you were using a trial, it would mirror the trial's plan there. 

     

    Now that it's October 16th, did you receive any charges from Dropbox?

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