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nsns's avatar
nsns
Helpful | Level 5
2 years ago

Anyone Else Unable To Upgrade?? Plus Horrible Customer Service

Hey All, I got an error when I purchased my plan from the sales rep link and it has been a NIGHTMARE every since. I can't make ANY changes to my account and the plan is always wrong. I had business...
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nsns's avatar
nsns
Helpful | Level 5
2 years ago

can someone reach out to me via email? I have been waiting since 4/11...it is now 4/23. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey annabr, please check your email address and reply back to my message, when possible.

 

nsns, I had a look at your support ticket and can see that our advanced agent replied back to you recently. I can understand your frustration though due to the delay. I’ve left them another internal note as well, so that they may get back to you sooner.

  • nsns's avatar
    nsns
    Helpful | Level 5
    2 years ago

    I did not receive a reply????

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey nsns - sorry to jump in here, but I took a look at your ticket in our system and I can see that our expert has responded to you a little while ago.

       

      Please let us know if you're still not getting their emails and we'll take it from there. 

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