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MeganLittle's avatar
MeganLittle
Explorer | Level 4
3 years ago
Solved

Being billed for Plus but it says Basic.

Hi, I am currently being billed for Plus and have done so for years but now Dropbox says I am on the Basic plan which doesn't make any sense. It might be because a few months ago someone from another...
billing
Dropbox Basic
Payments
Plans
upgrades
  • Megan's avatar
    Megan
    3 years ago

    Hi MeganLittle, how are you today?

     

    Is it possible that you upgraded a different account than the one you're looking at? 

     

    Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?

     

    Feel free to also let me know your ticket number, in order for me to locate in on our system. 

     

    Keep me posted! 

AEF's avatar
AEF
Explorer | Level 3
3 years ago

Thanks - I've checked on my banking app and there is no 12 alphanumeric code - there's a 9 digit one followed by another 9 digit one. Could this be because I am in the UK, not the USA? How can I speak to someone in Dropbox customer service or complaints team about this rather than using a discussion board? I can't see how I can cancel the payments even, since it isn't set up as a Direct Debit.  Thanks for your help. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi AEF, I just sent you an email, I'll see you there! 

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