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MeganLittle's avatar
MeganLittle
Explorer | Level 4
3 years ago
Solved

Being billed for Plus but it says Basic.

Hi, I am currently being billed for Plus and have done so for years but now Dropbox says I am on the Basic plan which doesn't make any sense. It might be because a few months ago someone from another...
billing
Dropbox Basic
Payments
Plans
upgrades
  • Megan's avatar
    Megan
    3 years ago

    Hi MeganLittle, how are you today?

     

    Is it possible that you upgraded a different account than the one you're looking at? 

     

    Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?

     

    Feel free to also let me know your ticket number, in order for me to locate in on our system. 

     

    Keep me posted! 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi AEF, my pleasure! 

 

Do you have the billing info of the Plus charge, in order to use our self-serve look-up tool, just to check if it's the same Dropbox account, as the one you're using on your end? 

AEF's avatar
AEF
Explorer | Level 3
3 years ago

Received, thank you 🙂

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