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Being charged for an unknown account. How can I rectify this?
Hi all,
I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.
We think it might be an ex staff member who paid...
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
I do not know what that is or how to do that
Walter
Dropbox Community Moderator
Dropbox Community ModeratorSorry to hear that Kristen3 - what web browser are you using at the moment? Depending on the web browser you're using, there should be a way to open a new window without being logged into any Dropbox account, this is called an incognito or private browsing window.
You should be able to fill in the form normally from a logged out state, that's why I suggested it in the first place.
I am using safari. But I don't understand why I have to open chrome and fill out a form from a logged out state to stop being charged but I will try right now. Why is this platform so difficult?
I agree..this is very difficult...especially when you can't speak with a live agent. I have my card locked...but I see this charge of 127.00 from Dropbox attempting to be taken out. It is next to impossible to get this fixed. I may just order a new card...I'm over it already. I sure don't want to be going through all this to get a refund! Good luck!
