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Solved
Being charged for an unknown account
Hi all,
I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.
We think it might be an ex staff member who paid...
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
I have a charge on my credit card for the sum of €119.88 for an account I'm not aware of. There is no ID-number for this transaction, only referring to DB.TT/CCHELP. I saw a previous similar question about the same amount which was marked Solved so maybe there is a valid explanation?
HI, I have a charge on my bank account that i do not recognize. i have no active dropbox accounts or subscribed to any plans. how can I get in touch with someone to resolve. in your help center there are no ways to get in touch. thanks
- Megan
Dropbox Community Moderator
Hey staticx, sorry to hear about this.
Can you please clarify if you've tried our self served look up tool to identify the email address that's associated with this charge?
Let me know what you find and we'll take it from there.
On my bank account I do not have a 12-digit transaction ID. what do i do here?
Hello, I have.
I have tried all email addresses that I think I would have used. The only one that show is the one I am aware of and is a basic account (free).
