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nv89's avatar
nv89
New member | Level 2
3 years ago

Being charged for an upgraded service even though account is still on 'Basic'

Hi,  I upgraded (or thought I had) to Dropbox Plus – Monthly through Apple subscriptions and have been paying AUD$18.49 per month for almost a year. Yet when I try to use Dropbox it says I am still,...
billing
cancellations
Payments
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nv89's avatar
nv89
New member | Level 2
3 years ago

Hi Jay, 

 

No I don't see any confirmed payments on that screen. Apple last took the money out of my account on XX Month 2023, and look like my subscription will renew on 12 September if I don't cancel. 

 

 

nv89's avatar
nv89
New member | Level 2
3 years ago

Apologies, date money was last taken out of my account was 14 August 2023.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi nv89, sorry to jump in here! 

     

    Is the Apple charge linked to the same account, as the one you're using on your end online? Is it possible that you have two separate Dropbox accounts? 

    • ReddEmpress's avatar
      ReddEmpress
      New member | Level 2
      2 years ago
      I am having the same problem and I'm very unhappy about it. There should be a way to contact someone. Email, phone call, something to fix a billing issue. You'd think they would want to keep our money.
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi ReddEmpress - sorry to hear about this.

         

        Can you please clarify what plan you're on at the moment and how you had upgraded in the first place?

         

        Was it through the website directly or via the app store on a mobile device perhaps?

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