Forum Discussion

nv89's avatar
nv89
New member | Level 2
3 years ago

Being charged for an upgraded service even though account is still on 'Basic'

Hi,  I upgraded (or thought I had) to Dropbox Plus – Monthly through Apple subscriptions and have been paying AUD$18.49 per month for almost a year. Yet when I try to use Dropbox it says I am still,...
billing
cancellations
Payments
Plans
Refunds
ReddEmpress's avatar
ReddEmpress
New member | Level 2
2 years ago
I am having the same problem and I'm very unhappy about it. There should be a way to contact someone. Email, phone call, something to fix a billing issue. You'd think they would want to keep our money.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi ReddEmpress - sorry to hear about this.

 

Can you please clarify what plan you're on at the moment and how you had upgraded in the first place?

 

Was it through the website directly or via the app store on a mobile device perhaps?

  • ReddEmpress's avatar
    ReddEmpress
    New member | Level 2
    2 years ago
    I'm on the $11.99 a month 2t plan. I have been for at least a year. It still says I'm on the basic plan. So I've been charged for about a year for no upgrade. I mostly use it through the mobile app but I also use it on my laptop. I think I upgraded on the laptop but I don't remember for certain.
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      In that case, would it be OK if we sent you an email to have a further look internally ReddEmpress?

       

      Otherwise, you can reach out to our support team from your end via this form. Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information. 

      • ReddEmpress's avatar
        ReddEmpress
        New member | Level 2
        2 years ago
        Yes I would like an email. Thank you!

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