Forum Discussion

nv89's avatar
nv89
New member | Level 2
3 years ago

Being charged for an upgraded service even though account is still on 'Basic'

Hi,  I upgraded (or thought I had) to Dropbox Plus – Monthly through Apple subscriptions and have been paying AUD$18.49 per month for almost a year. Yet when I try to use Dropbox it says I am still,...
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ReddEmpress's avatar
ReddEmpress
New member | Level 2
2 years ago
I'm on the $11.99 a month 2t plan. I have been for at least a year. It still says I'm on the basic plan. So I've been charged for about a year for no upgrade. I mostly use it through the mobile app but I also use it on my laptop. I think I upgraded on the laptop but I don't remember for certain.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

In that case, would it be OK if we sent you an email to have a further look internally ReddEmpress?

 

Otherwise, you can reach out to our support team from your end via this form. Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information. 

  • ReddEmpress's avatar
    ReddEmpress
    New member | Level 2
    2 years ago
    Yes I would like an email. Thank you!
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ReddEmpress, I just sent you an email, I'll see you there!

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