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Forum Discussion

Michelleanzures's avatar
Michelleanzures
Helpful | Level 5
7 years ago
Solved

Being charged twice for same account

So I have a problem I’ve been trying to figure out for hours. I’ve been going back and forth with Apple iTunes and once with dropbox. I have one account. I use the app on my phone from the Apple stor...
Dropbox Plus
Payments
  • Walter's avatar
    Walter
    7 years ago

    Sorry to hear that Michelleanzures - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.

    When you get the chance, take a look at your email's inbox for my message and we'll take it from there.

    Thanks in advance and until we speak again, have a lovely day!

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

 Welcome and thanks for reporting. 

I got you madisonm_12! :envelope: 

If you received my email, please respond there. 

Thank you!

kbrimberry's avatar
kbrimberry
New member | Level 2
6 years ago

I have the exact same problem.

I bought two accounts in the past, one for myself for 1 TB and another for my office assistant so we could both use DB.  She left one year ago and I contacted DB to cancel her account, but was charged anyway.  Now I see that DB is going to charge me again for her account.  On my account there will be two charges.  I don't want to pay for the one with her info.

Thanks,

K

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi kbrimberry; thanks for joining this discussion and welcome to our Commnunity!

     

    In your case, I'd suggest trying an incognito window while you're not logged into any account. 

     

    From there, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

     

    I hope this gets resolved for you as soon as possible K. 

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