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impossiblefunky's avatar
impossiblefunky
Explorer | Level 3
3 years ago

Billing Page Won't Load

The Dropbox site is giving me nothing but headaches.  If I am signed out I can go to the billing page and it loads.  If I go to sign in, the right side of the page doesn't load.  I turned off ad bloc...
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impossiblefunky's avatar
impossiblefunky
Explorer | Level 3
3 years ago

Tried private browsing, clearing my cache, clearing my cookies, turning off all plugins, going to three different computers on three different IP addresses, even tried doing it via my phone.  This is not a browser issue. 

 

I think I'm still being flagged as a Family account when I've been bounced back to a standard.  This all happened when my friend ended his Family plan. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey impossiblefunky, I understand that this is quite inconvenient, but from what I see, your ticket is being handled by our specialists, so once they have news for you, they'll reply back to you there.

 

If you have any other Dropbox questions, please let us know.

 

Have a great day.

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