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Forum Discussion
Button to change yearly to monthly does not exist
There is no "switch to monthly" button
I do not have the money to pay an annual bill.
All i can afford is one month - help docs for Dropbox say to go to subscriptions, then "change billing period"
This section does not exist.
I cannot add a new card because you already have all my cards.
I DO NOT have the money to pay £95 no matter how many times you try and charge me.
LET ME REVERT BACK TO MONTHLY BILLING DROPBOX!
3 Replies
- Jay
Dropbox Community Moderator
Hi Sphelx, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.
- Jay
Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.
