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emmsheridan's avatar
emmsheridan
New member | Level 2
2 years ago

Cancel subscription for account I can't access

Hi there,

 

I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I remember the password, but when i try to send in, it is sending a verification email to my old work email address. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? 

billing
cancellations

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  • RC50's avatar
    RC50
    Explorer | Level 3
    2 years ago
    Maybe Dropbox staff can respond too….
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey RC50, did you use a private browsing/incognito window like Rich suggested?

     

    If not, please do so and in the "I want to look up information related to:" box, choose "other" and type in an email address you can access, fill out the rest of the form and submit the request.

     

    Let us know when you have your ticket number.

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