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Forum Discussion
Cancel subscription for account I can't access
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I remember the password, but when i try to send in, it is sending a verification email to my old work email address. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?
32 Replies
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- I’ve sent a request via the support page and there was no ticket number I received. It stated that I would get a response in a few days, but where is that response being sent to? The email I do not have access to anymore (and the one the support form wanted me to type in)? I added my personal email in the notes, but I’m not certain I will get a response at my personal email address.
- I checked my personal email and there’s no message or ticket number from Dropbox. I do not have access to the old work email- which is the email address they wanted on the form to look into the account. I included my personal email in the notes section of the request
- Hannah
Dropbox Community Moderator
Hey Rgdamian, just wanted to clarify something; when filling out the form, in the "I want to look up information related to:" section, make sure to choose "other" and then add an email address you can actually access.
Let me know how that goes and if you get the ticket number this time.
- Thank you! I have the ticket number. Anything you can do to help and resolve this quickly is appreciated.
#23459424 Can someone please help me as i have 2 old accounts with work e mails i can no longer access and I'm being charged £100 a year and have no way of cancelling. I can't seem to find anyway of calling or e mailing to get this resolved
Thanks
Rachel
I am hugely frustrated at the lack of support from Dropbox who are happily taking money from me from an account I have not had access to for 2+ years. There is no one to call or e mail and all other community and support centers do not offer the help. I do not have access to the e mail. I do not know the password. I am discussing with my bank tomorrow to follow up with these fraudulent withdrawals
Someone from Dropbox please contact me
- Rich
Super User II
RC50 wrote:
There is no one to call or e mail and all other community and support centers do not offer the help. I do not have access to the e mail. I do not know the password.
You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Hi
Thanks for your help but nothing on that page is helpful. The first thing it asks me to do is sign in which I can’t as I don’t know the password. The second thing is a credit card checking tool which doesn’t work as my bank reference is only 10 digits so back to square one
