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Cancel subscription for account I can't access
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I remember the password, but when i try to send in, it is sending a verification email to my old work email address. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?
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Yes send me an email to [removed per Community Guidelines]
- There’s a simple solution to that. Send a message to that account and request a reply within 30 days asking for confirmation of payment process. If there’s no reply change the account to a basic account or delete the account.
Sure, go ahead send an email to this account. - Nancy
Dropbox Community Moderator
Hey Simina1 and Lostinthewilderness! I’ve sent two emails to each one of you. Please check them and reply back to me, when you get the chance.
- Hi Nancy,
I’ve replied back with details of the email account that I can’t access. I can give you date and details of the emails that Dropbox sent to that email account.
Thanks - Megan
Hey Lostinthewilderness,, I checked, and Nancy has indeed received your message.
Hold tight, and she'll get back to you as soon as possible with more info. Thank you! 😎
I received an email and confirmed it! What next?
- I have te same problem. This is the
Ticket #23285283
The mail I am receiving is asking me to log in but that is not possible! Please help. - Still waiting for a response despite providing my payment details and a screencapture of my bank statement.
Apparently my account can’t be located! - I am in a similar situation and cannot cancel my account. I have already been charged for one year that I did not access the account and the second year is coming up. Please help, support team!
- Megan
Hi there, Rgdamian, I'd be happy to help!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
