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Forum Discussion

Sonia-2022's avatar
Sonia-2022
Explorer | Level 3
3 years ago

cancel upgrade

I upgraded my account a week ago. The debit from the credit card was done in one day, however my account still does not show the upgrade. I have been trying to contact dropbox and all I get is the au...
billing
cancellations
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upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Sonia-2022, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Sonia-2022's avatar
Sonia-2022
Explorer | Level 3
3 years ago

hi Jay, yes, please email me directly. Hopefully we can find a solution soon. You are the third person who has responded and no action has been taken so far. Thanks! 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, I've sent you an email, please could you reply to it as soon as possible!

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