Forum Discussion

Sophia Jones's avatar
Sophia Jones
New member | Level 2
2 years ago

Cancellation of subscription - how to contact support

We were using Dropbox for a Business which no longer exists, same with the email address. Unfortunately we should have cancelled our subscription 3 years ago, but have kept paying from my personal ac...
cancellations
downgrade
dropbox business
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Sophia Jones, and thanks for posting on our Community!

 

If I understand correctly, you’re referring to this template, right?

 

Out of curiosity, did you try these steps, and they didn’t help?

 

If not, what you can do instead, to get in direct contact with our support team about this, is to follow these steps. Once you’ve followed them, you should receive a ticket number to your email address. Please pass that ticket number on to me, and I’ll leave our team an internal note on your behalf. 

 

Keep me posted for any updates.

  • Sophia Jones's avatar
    Sophia Jones
    New member | Level 2
    2 years ago

    Many thanks Nancy.

     

    Ticket number is : 23146336

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for that, Sophia! I’ve located your ticket, and left a message for our team, too. 

       

      I’ll be here, if you need something else.

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