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Cancelled free trial but it was supposed to downgrade when the trial period was over
Hi,
My free trial was supposed to end 2/26/23 but when I cancelled today, it automatically downgraded my account back to Basic. I used a credit card and per your website, it says it would not downgrade until the end of the trial period:
If you cancel your free trial before it ends, you won’t be charged for the plan. When you cancel a free trial:
- Your account will be downgraded to a free Dropbox Basic plan. If you signed up with a credit card, your account will be downgraded at the end of the trial period. If you signed up with PayPal, your account will be downgraded immediately.
Please reactivate my account until the end of my trial period of 2/26/23.
Hey KK1621, thanks for joining our Community and sorry to hear about this.
I'm afraid we won't be able to re-instate your trial from our end. Have you considered opening a new Dropbox account with another email address of yours and starting a new trial?
Do you remember the exact steps you followed to cancel it in the first place by the way?
Keep me posted with any updates!
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I'm having the exact same problem, signed up for the trial with my credit card on a PC, then cancelled to prevent it auto renewing. My account was immediately changed back to a basic account, contrary to what is clearly written in the help center.
Such false advertising is disappointing to say the least, and I can't believe this hasn't been fixed yet. Hopefully Dropbox will resolve this issue in the near future, but for now I think I'll find another file sharing platform - there's plenty out there...
