Forum Discussion

Eva1975's avatar
Eva1975
Explorer | Level 3
3 years ago

Cancelling a free trial

Hi, I was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions. Then I sent a regular mail to the given address in time before the trial pe...
billing
cancellations
Payments
Plans
ronanp's avatar
ronanp
New member | Level 2
2 years ago

Was this resolved? Having the same issue now. Dropbox clearly is not much help on their forums. Put in a support ticket myself but I'm wondering if that will even work or if I should just take this up with my bank directly?

R3alKrafty 's avatar
R3alKrafty
Helpful | Level 5
2 years ago
Hi yes it was resolved by their team when they emailed me directly, I responded to their questions and all was resolved, if this fails with you then u would advise going through your bank
  • ronanp's avatar
    ronanp
    New member | Level 2
    2 years ago

    Alright thanks!

  • R3alKrafty 's avatar
    R3alKrafty
    Helpful | Level 5
    2 years ago
    No worries, hold tight someone should be in touch with you real soon, hope you get it sorted, pls lemme know
  • ronanp's avatar
    ronanp
    New member | Level 2
    2 years ago

    They were able to sort it out and cancel the trial for me. Thanks for the help!

  • R3alKrafty 's avatar
    R3alKrafty
    Helpful | Level 5
    2 years ago
    Great news, glad to help, yw, take care

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