We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Cancelling a free trial
Hi, I was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions. Then I sent a regular mail to the given address in time before the trial period ended. Still Dropbox is trying to take money from my card as if nothing has happened. My account says I have a basic plan, and that is okay, I don't want to have and to pay for a Plus account. It is totally impossible to get help with this. Instructions do not work, the help center doesn't give proper usable anwers. I need help with this.
Thank you in advance. Éva
20 Replies
Replies have been turned off for this discussion
- Many thanks received and replied
Was this resolved? Having the same issue now. Dropbox clearly is not much help on their forums. Put in a support ticket myself but I'm wondering if that will even work or if I should just take this up with my bank directly?
- Hi yes it was resolved by their team when they emailed me directly, I responded to their questions and all was resolved, if this fails with you then u would advise going through your bank
Alright thanks!
- No worries, hold tight someone should be in touch with you real soon, hope you get it sorted, pls lemme know
They were able to sort it out and cancel the trial for me. Thanks for the help!
- Great news, glad to help, yw, take care
- How do I cancel my free trial I do not like your platform your platform is garbage how can I cancel it before the expiration date
- I'm not a new member I want to cancel your free trial before the expiration date
- maher1982
Super User
Did you sign up for the free trial on the website or through your phone?
If it was on your phone, was it through an Android or iOS device?
