Cancelling a Subscription

Hi all. Sorry to add a new request to a perennial topic, but I've read through the Dropbox site and still can't figure it out. I can't get to a cancellation area on my phone or computer. My billing seems to be from a default debit transaction by Dropbox rather than a third party. Help!

Hey Helpmecancel, thanks for reaching out to us.

It sounds like you might be logged in to a different account than your paid one.

You can use our lookup tool, to find out the email address of the paid account, so you can login and cancel the subscription.

Let me know how it goes.

Thank you for figuring that out. The account is registered to a work address of a former job. I no longer have access to that email account. How should I proceed?

Hi from me as well, Helpmecancel!

Do you perhaps know the password of that Dropbox account, so that you may log in and cancel your plan? 

If not, we can log a ticket for you instead and send it to the email address of your Community profile here.

Unfortunately, I don't know that password. Please put in a ticket for me so I can cancel it from my current email address. Thank you.

Hey Helpmecancel, sorry to jump in, but I just wanted to mention that you can reach out to our support team directly for further assistance through this form.

Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

When you do this and get a ticket from our system, you can let us know its ID here so that we can look it up as well. 

I don't understand. When I open up an incognito window for the "form" link you shared: https://www.dropbox.com/support/

I am prompted to log in which you said not to do. I can't get to a form to fill out without signing in or to an area that leads to a human rather than chatbot response. Can you do something on your end? This is really frustrating. 

Hey Helpmecancel, if you go to the https://www.dropbox.com/support page from an incognito window and then scroll down a bit, you should see a "need help with a billing issue?" option, is that correct?

If you click that, you should be able to move forward with submitting your help request.

i have sub a  subscription plus in 16/7 and now t want  to cancel that but when i press into my ssubscription in ch play , i cant see a ssubscription to cancel 

Hey holops, just to make sure I understand correctly, you upgraded your account through Google Play and you don't see an option to cancel the subscription after following these steps, is that right?