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J2is's avatar
J2is
Explorer | Level 4
2 years ago
Solved

Can't access my account to delete the payment linked to it.

I have a paid Dropbox plan on an email address I've deleted. I can't access my email to get the confirmation code to log me into Dropbox. I'm trying to cancel my subscription and delete my account...
cancellations
downgrade
Plans
  • Megan's avatar
    Megan
    2 years ago

    Hi J2is, let's jump right into this!

     

    Have you tried to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi J2is, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey poojaSumo, thanks for posting here! 

     

    I was able to locate your ticket number, and respond back to you. Keep in mind that my response was on a different ticket that you've had created, since the one you provided above, was automatically spammed. 

     

    I'll be happy to see you there, cheers!

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