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Forum Discussion

kle081's avatar
kle081
New member | Level 2
4 years ago

Can't access my old email, need to cancel subscription

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
account access
cancellations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey kle081, thanks for reaching out to the Dropbox Community!

Not to worry, I can help you cancel your subscription, even though you don't have access to the account in question.

Do you mind if I send you an email to the address of the account you have here on the Community?

Let me know.
woodch99's avatar
woodch99
New member | Level 2
3 years ago

Hi Hannah,

 

I have the exact same problem. The business plan was linked to my old work email [removed per the Community's Guidelines]  but invoiced to my own credit card (see attached screenshot). I no longer have access to this old work email. The most recent transaction ID is RR6526C7MMMD. Would you please help me with cancelling this account?

Thank you!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey woodch99, sorry to hear about this.

     

    In this case, I'd recommend getting in touch with our support team for further assistance. 

     

    To do so, make sure to use an incognito window without signing into any Dropbox account and fill out this form with all the relevant information.

     

    Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up  as well. 

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