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Forum Discussion
Can't access my old email, need to cancel subscription
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account.
96 Replies
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- Nancy....thanks for the reply. The account was upgraded through Dropbox itself. Not through a 3rd party like Google.
- Nancy
Dropbox Community Moderator
Thanks for that! Was the Dropbox account in question upgraded directly via the Dropbox website, or iTunes/Google Play instead? You can double check this in your bank statement.
I’m asking because the steps/way to cancel will be different depending on the occasion.
- Oh, ok. The ticket number is 23170497.
- Good morning. I sent an email on January 13 but I have not received a reply other than an automated one saying g the information has been received.
- Megan
Hi ScubaDevo, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- I gave the same issue. I need to cancel an old Dropbox subscription but I don't remember the password and I no longer have access to the email address associated with it. The company closed.
- Rich
Super User II
loueff24 wrote:
I have just been charged the full annual amount for a dropbox account that I need to cancel. I cannot remember the password and the account is linked to an old company address at a workplace that I no longer work for.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I also have this issue, I have just been charged the full annual amount for a dropbox account that I need to cancel. I cannot remember the password and the account is linked to an old company address at a workplace that I no longer work for. I need to cancel the account and ideally get a refund. Please could dropbox support help with this?
