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higreghi's avatar
higreghi
Explorer | Level 4
2 years ago

Charged $199 twice during the free 7 day trial period.

Hello, I started a FREE "7 day trial of DropBox Plus" on July 6, 2024, then I noticed that I was charged $199 on July 8, so I was able to contact Dropbox Support and Donald told me he had confirmed t...
billing
cancellations
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey again higreghi, thanks for posting here! 

 

Is it possible that you have two Dropbox accounts that you're getting charged for?

 

Now, as for the second charge have you tried using the credit card charge lookup tool to identify the account you're being charged for? 

 

You can always wait for Donald's email (you should receive a follow-up from him soon) and send him all the billing details, in order for him to check on his end, since he has all the available tools there.

 

Keep me posted!

jxt10's avatar
jxt10
New member | Level 2
2 years ago

I made a dropbox Sign account early last year in 2023/07/06, because I want to transfer some documents to others. I think there was a free version, or a free trial that I may have signed up for.

But I just know I subscribed the account in 2024/07/06 because there was a 120 dollar charge at that day. I cancelled the new subscription as soon as I know this, and it says I can get a refund, but nothing happens. Now my account is "basic", but I don't get any money back!!!

When reviewing my credit expenses for the past year I also found a 120 dollar charge in 2023/07/06, I was wondering if it was possible to get it refunded because I even don't know the subscription at all!! 

Pretty disappointed by the support page and I have no idea who to contact to pursue this.

My appeal is get the two years money back, PLEASE HELP ME.

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