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higreghi's avatar
higreghi
Explorer | Level 4
2 years ago

Charged $199 twice during the free 7 day trial period.

Hello, I started a FREE "7 day trial of DropBox Plus" on July 6, 2024, then I noticed that I was charged $199 on July 8, so I was able to contact Dropbox Support and Donald told me he had confirmed t...
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higreghi's avatar
higreghi
Explorer | Level 4
2 years ago

Hi Megan, I forgot to add the checking account screenshot.  Two things I forgot to mention for the transaction screen shots is that the Descriptions are different and the Types are different, 7/7 = Purchase and 7/10 = Merchant, if that's important.

 

Here's what they look like in my checking acct and I should mention that black = purchase and green = refund.  Note that both entries are black, not the first black and the second one green.

 

 

My checking is now in the negative with $398 of charges coming in on one day.  I'm a 72 year old retiree and unfortunately am living on Social Security, I was a Pastor for many years and no reitrement was provided.  Anyway, I get paid now in 6 days but I need to buy groceries tomorrow.  I'm not going to starve but I'm not going to thrive, either.  I hope this can be taken care of today.

 

Thanks,

Greg 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey higreghi - sorry to hear about this.

 

Would it be alright with you if we sent you an email to investigate further? 

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