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Mefiou31's avatar
Mefiou31
New member | Level 2
17 days ago

Charged for an upgrade but didn't get it

Hello

I have been charged 199euro on Oct 4th 2024 but did not receive receipt/invoice and did not get upgraded

 

Billing
Payments

8 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    17 days ago
    Mefiou31 wrote:

    I have been charged 199euro on Oct 4th 2024 but did not receive receipt/invoice and did not get upgraded

    Are you sure you're signed in to the correct account? Possible that you used a different email? use the credit card charge lookup tool to identify the account that you're being charged for. Compare that to the email address on the account that you're signed in to.

  • Mefiou31's avatar
    Mefiou31
    New member | Level 2
    17 days ago

    I am being asked for a transaction number on my bank statement, it only shows CB DROPBOX. the lookup tool would not accept it to start a search

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      17 days ago

      Hey Mefiou31 - it sounds like you're not putting the correct transaction ID to find the email address that's associated with your charge.

      Did you upgrade via the website directly in the first place or through the app store on a mobile device perhaps? 

  • Mefiou31's avatar
    Mefiou31
    New member | Level 2
    17 days ago

    Hi Walter - I do not have other transactions. ID from my bank account.

    I would want to share my credit card details with Dropbox so they can trace back the transaction and pull the invoice I need from their system

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      16 days ago

      Hi from me too, Mefiou31! Since it sounds like you’ve been billed directly from Dropbox (and not iTunes/Google Play), I can log a ticket for you and check this further. 

      Is it OK to message you to the email address you see linked to your Community profile here?

  • Mefiou31's avatar
    Mefiou31
    New member | Level 2
    16 days ago

    Hi Nancy

    Yes please. it is pretty urgent. Thank you

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      16 days ago

      Hey Mefiou31, I just created an email for you.

      Please check your inbox, and reply back to me. Thanks!

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