Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 years ago
Solved

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    2 years ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Philene van Niekerk, sorry to hear about that!

 

Did you use the steps that Mark provided, in order to open a ticket with our Support, by any chance? 

 

If so, then feel free to send it over, in order for me to locate it on my end.

 

Thanks a bunch! 

 
Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 years ago
The trial was also not 30 days I had a free trial the 29th of August and canceled this the 28th when I seen they stole money off my account.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @Philene van Niekerk!

     

    I just created a ticket number on my end for you. Please check your Community-linked email address, and reply back to me from there. 

     

    Thanks!

  • Sdireda's avatar
    Sdireda
    Explorer | Level 3
    2 years ago
    Megan please help me too. The same exact thing happened to me. I got an email saying I was going to be charged so I tried to cancel it and follow the emails instructions, but my account said I had a free basic account and there wa a nothing to cancel. I also talked to a bot on Dropbox and they said the same thing. Dropbox literally stole from my account. I did not give them my card information (maybe they took it from Google) and I did not give consent AND I tried to cancel it and it wouldn't let me because I have a BASIC FREE ACCOUNT and there's nothing to cancel!!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!