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Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 years ago
Solved

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    2 years ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Sdireda - sorry to hear you're having issues with this.

 

Did you upgrade or started a trial for a Dropbox plan at some point in the past? Do you have any other Dropbox account, associated with a different email address of yours perhaps?

 

Also, did you only receive this email notification or did you notice a charge as well? 

Sdireda's avatar
Sdireda
Explorer | Level 3
2 years ago
Hey, thanks for the quick response.

I did not sign up using any other email. It's my Gmail account and that's the email they sent the "7 day trial ends" to.

I tried to figure it all out when I got the email. I talked to a bot. And they said I have the basic free plan.

Then I figured i was okay & then I got charged $190.

I made the effort to cancel something I didn't even sign up for & it said I had nothing to cancel once I got into my account.

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