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Forum Discussion

Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 years ago
Solved

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    2 years ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional information Sdireda 

 

Would it be OK if we sent you an email to have a further look internally? 

 

While we're at it, do you get any results if you use our self-served look-up tool to identify the email address that's associated with your charge? 

Sdireda's avatar
Sdireda
Explorer | Level 3
2 years ago
Hi Walter,

I appreciate your help. Since I was just charged yesterday, it hasn't fully processed yet, so I can't look it up yet!

Yes, I'm OK with you sending an email 🙂

Please & thank you
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sdireda, please check your email address and reply back to my message. We’ll go from there.

    • Sdireda's avatar
      Sdireda
      Explorer | Level 3
      2 years ago
      Thank you! 🙏🏼

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