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Forum Discussion

Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 years ago
Solved

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    2 years ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

Sdireda's avatar
Sdireda
Explorer | Level 3
2 years ago
Hi Walter,

I appreciate your help. Since I was just charged yesterday, it hasn't fully processed yet, so I can't look it up yet!

Yes, I'm OK with you sending an email 🙂

Please & thank you
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sdireda, please check your email address and reply back to my message. We’ll go from there.

  • Sdireda's avatar
    Sdireda
    Explorer | Level 3
    2 years ago
    Thank you! 🙏🏼

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