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Forum Discussion

Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 years ago
Solved

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    2 years ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

wilmastolk's avatar
wilmastolk
New member | Level 2
2 years ago

I have the same issue. I've been trying to get in touch with a human being working for Dropbox through their website, but this keeps me going around in circles. I've 'chatted' with the chatbox. Didn't help either. I've never done a free Dropbox Plus trial. I just have a Basic account. Yet the amount has been withdrawn from my bank account. Unfortunately, none of the details shown on my bank statement matches the 12-digit alphanumeric code that Dropbox asks for on their 'Help' pages. Never before have I done business with a company that is so difficult to reach. 

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 years ago

Hi wilmastolk,

 

Thanks for reaching out. 

 

Are you able to confirm the account you were charged for is related to the email linked to this account?

 

Can you please check the information provided by Rich where he mentions the credit card charge lookup tool ? 

 

Once we have this information we can take it from there.  

  • wilmastolk's avatar
    wilmastolk
    New member | Level 2
    2 years ago

    Thanks Pedro. I've found the answer to my question. I found my Plus subscription and cancelled it. 

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