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Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 years ago
Solved

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    2 years ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

wilmastolk's avatar
wilmastolk
New member | Level 2
2 years ago

I have the same issue. I've been trying to get in touch with a human being working for Dropbox through their website, but this keeps me going around in circles. I've 'chatted' with the chatbox. Didn't help either. I've never done a free Dropbox Plus trial. I just have a Basic account. Yet the amount has been withdrawn from my bank account. Unfortunately, none of the details shown on my bank statement matches the 12-digit alphanumeric code that Dropbox asks for on their 'Help' pages. Never before have I done business with a company that is so difficult to reach. 

Sdireda's avatar
Sdireda
Explorer | Level 3
2 years ago

Hey! I'm sorry to hear this happened to you as well. 

Yeah, the 12 alphanumeric code they're asking me for doesn't show up on my bank account statement either. 

I've been emailing with a woman named Nancy about it from Dropbox. 
 

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