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Forum Discussion

Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 years ago
Solved

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    2 years ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

jhorton2020's avatar
jhorton2020
New member | Level 2
2 years ago

I had a subscription that I had forgotten about that was charging me monthly.  FINALLY, I cancelled it on 9/19/2024.  But today, I was charge what looks like a yearly charge.  But that charge does not show in my account.  I have no idea how to find if I perhaps have a second account.  I certainly did not mean to sign up for a plus account.  Please help.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jhorton2020 - sorry to hear about this. 


Would it be OK if we reached out via email to have a further look internally?

 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

  • jhorton2020's avatar
    jhorton2020
    New member | Level 2
    2 years ago

    Absolutely!  Thank you for helping me!

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      No worries  jhorton2020 - you've got  :envelope: 

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