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hekate's avatar
hekate
New member | Level 2
2 years ago

Couldn't start trial due to "technical error", after trying to claim Seagate promotion

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putting all of my payment method information, I get immediately redirected to the dropbox home page with a red message at the top of saying "Couldn't start trial due to technical error". I've tried doing it on different browsers, looked online for help but cannot find anything, and since technically my account is still on a "basic plan", there is no way for me to contact support. If I could get any help it would be greatly appreciated, Thank You

Error Messages
Plans
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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey LovouXx - thanks for bringing this to our attention.

     

    Would it be OK if we reached out via email to have a further look internally? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey LovouXx, I just sent you an email.

     

    I'll see you there, cheers!

  • SteLee's avatar
    SteLee
    New member | Level 2
    2 years ago

     I am also getting the Couldn't start trial due to a technical error. - when trying to apply Opera 90 day dopbox plus promotion 

     

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there SteLee - sorry to hear you're having issues with this too.

     

    May we send you an email to have a further look internally? 

  • rkenedi's avatar
    rkenedi
    New member | Level 2
    2 years ago

    Hey @Walter, I'm getting the same error on my account. Help please!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there rkenedi - thanks for joining the discussion and sorry to hear you're also getting this error.

     

    May I reach out via email to have a better look internally? 

  • rkenedi's avatar
    rkenedi
    New member | Level 2
    2 years ago

    Hey Walter - sure of course. NB I ended up getting it to work after a few days by somehow signing up on my phone (never worked on desktop, any browser). Still happy to connect tho.

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