Forum Discussion

DonalLally's avatar
DonalLally
Explorer | Level 3
2 years ago

Credit Card stolen and used to pay for a Dropbox subscription.

My mother's credit card has had to be re-issued to her following a call from her bank asking her if the amount charged is actually from her as it was flagged on the system as suspicious. She told the...
billing
cancellations
downgrade
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there, DonalLally, apologies for the inconvenience this has caused so far; I understand where you're coming from and I'd like to help with this as much as possible.

 

Since you've already tried contacting the fraud team of your card company and cancelling the card/getting new numbers etc. as the card is compromised, I can open up a ticket on my end for you. 

 

Would that be okay? 

 

Let me know!

  • DonalLally's avatar
    DonalLally
    Explorer | Level 3
    2 years ago

    Hi Megan,

     

    Yes please. Please remove the card details and stop any further invoicing to the card(s)/account.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago
      DonalLally wrote:

      Hi Megan,

       

      Yes please. Please remove the card details and stop any further invoicing to the card(s)/account.

      You need to get your card provider to stop it. If they have used it here they will do so elsewhere as well. They need to put a lock on the card etc. 

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